Shipping & Returns

Hello beautiful! We know quality of service is one of the most important aspects for you, so we are working every day to give you the best ethical experience.

This is why we collaborate with UPS for every of your deliveries.

We choose a reliable service, fast shipping, security and the best delivery experience for you.

Also, together with our collaborators we are actively working on green shipping alternatives to keep it as clean as possible.

Don’t get worried, we assure you that this is the best way to receive your products!

Shipping

We deliver worldwide, in all European Countries, United States and Canada, South
America, Asia ,Australia and Middle East.
The shipping time will be calculated after the dispatch of your order depending on the
country of delivery.
Urgent Cargus is our courier for domestic deliveries. After your parcel has been
shipped, you will receive an email containing your AWB number and other delivery
details.
UPS is our courier for all worldwide shippings. After your parcel has been
shipped, you will receive an email containing your AWB number and other delivery
details. You can check the status of your parcel here .

Delivery Cost & Taxes
ROMANIA
1-2 working days – FREE for orders over EUR 100

EUROPE
UPS Delivery up to 1-2 working days – EUR 15

Free shipping for orders over EUR 270

WORLDWIDE
UPS Delivery up to 1-4 working days – EUR 35

All products shipped in Europe on a DDP basis, contain all the taxes and duties in their
final price. Note that the some charges can be applied at the entrance of the package
in your country for the shippings outside Europe.

Returns

You can return an item in maximum 14 days after the delivery date.
Send an email with all the return details on sales@gnanastudio.com
After accepting your return, you can prepare the package for delivery.
You are responsible for the return shipping cost.
An item can be returned if:

It is not the item you ordered on our store
Your item has a different size than the one you ordered
The product is damaged

For returning a product, the following have to be respected

You noticed us about the return within 3 working days after delivery
The parcel will be returned within 14 days after delivery
The product is in the same original package with all the tags attached
The product is clean, without any wearing marks
The product is not damaged
Note that all our items are made by order, sometimes on your own measurements. If
you decide not to keep an item without respecting the terms above, your return will
not be accepted and the package will be sent back to you.

Please send the package from the same country and address as the billing and delivery address, it’s easier for us to track our parcels.
You can choose for a full refund or exchange your product with another or a similar
one.

In case of a refund, the procedure will start within 14 days from receiving your
package and checking if all the conditions above were respected. Only the value of the products will be refunded, not the shipping taxes.
Send your package at the following address:

Gnana Studio
160 Splaiul Unirii
004041 Bucharest
Romania
tel: +40729840466